Thursday, May 30, 2024

Arsenal announce credit/refund scheme for behind closed doors games

Arsenal have this afternoon announced that they will implement a scheme of credits/refunds for the games that will be played behind closed doors when the Premier League season resumes.

In a statement on the official website, they express sadness that the rest of this campaign will be played without fans – but of course everyone understands why that is the case.

In relation to tickets, the statement reads:

Supporters will be entitled to a credit or refund for any match tickets or hospitality they have already purchased for future behind-closed doors matches in the 2019/20 season. Whether as part of a season ticket or for an individual match, supporters will be offered a credit for next season or a refund. This behind-closed doors credit will be in addition to the two unused cup credits already due to general admission season ticket holders.
The process to credit/refund supporters who have purchased match tickets and or hospitality for these fixtures will begin immediately. Full details and timings will be communicated directly to fans. 
Information regarding season ticket and membership renewals for next season will be updated as soon as we have more clarity on future possible timings of the 2020/21 season. 

It’s estimated that this hit in revenue to the club amounts to something in the region of £12m, with season ticket holders first being offered credits for their renewal.

The email to season ticket holders states:

We understand that some supporters may wish to receive money rather than credits towards their Season 2020/21 membership renewal. Therefore, we will be enabling our Cashback service; this service will be available from 10am on Monday 1st June and will close at 10am on Wednesday 10th June. Once the service is available you will need to log into the Online Box Office via your Ticket Exchange account to request a withdrawal of available funds.

Refunds will be offered for matchday tickets which have already been purchased. Quite how much the club will have to pay out will depend on how many go down the credits route, and how many – perhaps because of the current crisis – would prefer to have cash back. There are also deposits paid for Club Level tickets next season which need to be dealt with.

Under normal circumstances, season ticket renewals would bring in circa £60-70m around this time of year, money that club won’t now generate and which is vital to keep things going during the off-season. Although there is cash in reserve, some of that is earmarked for stadium debt, and the monthly outgoings of around £28m have to be serviced.

If, as expected, there are to be refunds paid to broadcasters (even though games are going to be played) – which could amount to £15-20m per club – it would place the club under even more financial strain.

Whether we see any immediate cost-cutting measures from KSE remain to be seen, and it will be interesting to see if we hear from the owners about their plans to cope with such a massive, unexpected financial hit.

Check out the brand new Arsecast


Related articles


Notify of

newest most voted
Inline Feedbacks
View all comments
Lee Barnes

So I assume they will take £1000~ off us rather than the normal £1300 say, with the credits owed?

Then, next season when we still can’t go to any games till the new year, if we are lucky, the season ticket after that will be credited again?!


Does any Arsenal fan know how our fixture list will look once the premier league restarts.Not seen anything written regarding this subject.

canon fodder

It’s a shame that clubs are going to lose out on so much revenue but with regards to Arsenal, we season ticket holders have been continually over-charged by the club. I have a seat in Club Level which costs a little over 3,000 pounds a year but seats along the halfway line go for 5,400; if you wish to eat in the WM booth, supporters are being asked to cough up a further 6,800 per annum. In short Club Level is a money making venture. I for one cannot wait for a refund because it’s the only way I’ll be… Read more »


Stan Kroenke is worth 10 billion dollars so I’m sure he can cover monthly outgoing of 28m quid without touching cloth. It’s not like we are Burnley, who face an existential crisis without TV money.


Football is getting what it deserves, clubs
Have taken advantage of fan support for
Years. Silly fixtures times over pricing.
No respect for our opinions, I do not feel
Sorry for any club when working class
People might not have a job to go back 2.
Hopefully this will be a wake up call to the footballing world in terms of how important fan support is.


Well said Mark. This might be the ideal opportunity to regulate agents draining the game of money too!

Share article

Featured on NewsNow

Support Arseblog

Latest posts

Latest Arsecast

Would love your thoughts, please comment.x